etobet's Privacy Policy

1. Introduction

etobet ("we", "our") operates a safe and reliable online entertainment platform for users in Bangladesh. Protecting your privacy is our responsibility, and we take this matter very seriously.

This privacy policy ("Policy") describes what personal information we collect, why we collect it, how we use it, and how we keep it secure when you use etobet's website, applications, or related services ("Services").

By using our Services, you are considered to have accepted the terms of this policy. If you have any questions, please contact us directly.

1.1 Scope of Application

This policy applies to all online services of etobet, including the main website (etobet.cam), the casino gaming section, the sports betting section, and the live casino section. This policy does not apply to third-party services or external links — in those cases, please refer to the respective third party's own privacy policy.

2. What Information We Collect

We collect information in two main ways: (a) what you voluntarily provide, and (b) what is automatically collected while you use our Services.

2.1 Information You Provide

You provide the following information during registration, transactions, or support:

• Full name and date of birth (for age verification — services are for users aged 21+ only)
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, bank account)
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our Services, our system automatically records the following information:

• IP address and device details (model, operating system, browser version)
• Login time, session duration, and account activity logs
• Gaming history, betting, and transaction records
• Browsing information collected through cookies and similar technologies
• Referral sources and advertisement click data

2.3 Information Received from Third Parties

We may also receive information from payment processors, identity verification services, and fraud prevention providers. This information is used solely for security and legal compliance purposes.

3. Purpose of Using Information

We use collected information only for specific and legitimate purposes. Information is not used for any other purpose without your consent.

3.1 Service Operation and Improvement

• Creating, managing, and securing your account
• Processing deposits, withdrawals, and transactions (minimum ৳500 deposit and withdrawal)
• Personalizing and customizing your gaming experience
• Identifying and resolving technical issues
• Improving platform performance and user experience

3.2 Customer Service and Communication

• Providing support through 24/7 Bengali live chat
• Sending important account-related messages via email
• Informing you about bonuses, promotions, and updates (only for those who have given consent)

3.3 Legal and Regulatory Compliance

• Age verification (ensuring the 21+ age requirement)
• Anti-money laundering (AML) and customer identity verification (KYC)
• Preventing fraud and cyber attacks
• Resolving disputes and responding to legal claims

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the etobet website. Cookies are small text files stored in your browser or device that help us improve the quality of our Services.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, verify security tokens, and keep core services running.
• Functional Cookies: Remember your preferences (language, theme) and provide a personalized experience.
• Analytical Cookies: Monitor how the service is used and help improve the platform. These cookies do not collect personally identifiable information.
• Marketing Cookies: Active only with your consent and used to display relevant advertisements.

4.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

5. Information Sharing and Disclosure

etobet does not sell your personal information to third parties. However, limited information may be shared with trusted partners in specific circumstances.

5.1 With Service Providers

To operate our Services, we use certain trusted third-party providers — such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, cloud hosting, and cybersecurity services. Only the minimum information necessary to provide the service is shared with these partners, and they are bound by strict confidentiality agreements.

5.2 For Legal Obligations

Disclosing information pursuant to a court order, government directive, or legal requirement is our legal obligation. In addition, information may be provided to relevant authorities in connection with anti-money laundering or fraud investigations.

5.3 In the Event of a Business Transfer

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such a case, you will be notified in advance by email.

6. Information Security and Protection Measures

To protect your personal information at etobet, we have implemented industry-standard technical and organizational measures.

6.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transmitted between your browser and our servers is encrypted
• Passwords are hashed using the bcrypt algorithm — raw passwords are never stored
• Two-factor authentication support
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

6.2 Organizational Protection

• Employee access to information is restricted on a need-to-know basis
• All employees receive regular training on privacy and data protection
• Procedures for rapid response to data breaches and timely notification of users

6.3 Acknowledgment of Limitations

Complete security on the internet cannot be guaranteed. We make every effort, but we cannot guarantee the elimination of all risks of cyber attacks or data breaches. If you notice any suspicious activity, please notify our support team immediately.

7. Information Retention and Deletion Policy

We retain your information only for as long as it is necessary or required by legal obligations.

7.1 Active Accounts

While your account is active, we retain all necessary information. Transaction and gaming records are retained for the entire duration of account activity.

7.2 When an Account Is Closed or Inactive

Even after an account is closed, information may be retained for the following reasons:

• Financial transaction records — for a specified period as required by regulatory requirements
• KYC and identity verification documents — until legal obligations are fulfilled
• In the event of a dispute or legal claim — until the matter is resolved

Once the above requirements are met, we securely delete or anonymize your information.

8. Your Rights

You have the following rights over your personal information, and etobet respects these rights:

8.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your personal information.

8.2 Right to Rectification

If your information is incorrect or incomplete, you can request a correction. This can be done directly in your account settings or through support.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, if there are legal obligations or ongoing transactions, it may not be possible to fully fulfill the request.

8.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted. During this time, we will retain the information but will not actively use it.

8.5 Right to Opt Out of Marketing Communications

You can unsubscribe from marketing emails and messages at any time. This can be done through your account settings or directly through support.

To exercise these rights, please contact our support team.

9. Protection of Minors' Information

etobet's services are for users aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.

We follow strict procedures to verify age at the time of registration. If we suspect that a minor's information has been collected, we immediately close the relevant account and delete that information.

If you become aware that someone under the age of 21 has registered on etobet, please notify our support team immediately.

10. Policy Changes and Updates

etobet reserves the right to update this privacy policy as needed. In the event of changes:

• The "Last Updated" date at the top of the policy will be changed
• For significant changes, a notification will be sent to your registered email
• Continued use of the Services after changes will be considered as your acceptance of the new policy

It is recommended that you visit this page regularly to stay informed about the latest privacy policy.

11. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our privacy team.